Wednesday, May 17, 2006

A Singularly Bad Cell Phone Service

--> Cell phone companies. T-Mobile. Alltel. Verizon. . . Cingular- "raising the bar" with the "fewest dropped calls". A short while ago, I used to be a Cingular customer. When I signed up I chose a two year contract. Worst two years ever. Two years bound to a pain inflicting company. Cingular may not drop your calls, but they sure do charge for roaming. I would rather have my call dropped and know that I had no service, than get charged $300 every month for roaming. And if I began roaming while I talking on my cell, there was no kind of warning system. No beeping or blinking of any kind to warn me to hang up because of astronomical charges quickly accruing on my account. I would unknowingly talk and roam everyday. And pay for it.
Furthermore, I would roam in places that should have gotten adequate service. I mean, this is Boston, a metropolitan city. Not middle-of-nowhere Wisconsin cow fields.

And as for this so-called bar that is being raised- I do not think it is being raised above and beyond to superior service. But rather, it is slowly being raised to where service should have been to begin with. In my own apartment, my phone would rotate between one bar and no service. Cingular should work on raising that one bar I had, to five whole bars- full service. Once they accomplish the task of literally raising customer's bars, they can use the slogan "raising the bar" and mean it.

Now that my two years are over, I have Verizon. I get service everywhere. Moreover, Verizon has no roaming. And since I've had Verizon, none of my calls have been dropped.
And that's not gossip, it's fact.
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1 comment:

Anonymous said...

I recently switched to Verizon, mostly because they had the phones me and my son wanted. My service has been horrible.

First of all I was charged for many items I was not informed of, including activation fees for both phones. I was also charged $9.99 per month for the second phone on our family plan, even though this was not made clear to me by the salesman or in the literature they provided. I was also charged $10 a month for text messaging on EACH phone, even though it was told to me that would be the entire cost for BOTH phones on our family plan.

If this wasn't bad enough, I get horrible coverage. My son and I both roam in our apartment, and my son roams at his friend's houses too. I was told by their tech support that Verizon doesn't guarantee coverage inside any structure and I should stand by my window to make phone calls. I was also told that there is limited coverage in the neighborhood where I live and they don't plan to upgrade the service any time soon, if ever.

After much complaining to supervisors I finally got them agree to let me out of my contract, and I tell you, I can't leave soon enough.